Google Workspace Reseller Policy

Local Australian support for leading global cloud software: helping small business look big online.

As an Australian-based Authorised Google Workspace Reseller and certified Google Cloud Partner, Online is Easy is pleased to offer free local phone voice support for your Google Workspace subscription. This complimentary support includes up to 15 minutes of phone consultations per month to address basic issues around your Google Workspace subscription.

What we can Help You with:

  • User account management (e.g., password resets, adding/removing users, bookmarks, and workflow adjustments).

  • Data migration to Google Workspace, including emails, contacts, calendars, files, photos, and other data.

  • Configuration and customisation of core Workspace features (e.g., Gmail settings, calendar sharing, Drive, Docs, password management, etc.).

  • Troubleshooting common technical problems (e.g., login issues, error messages).

  • Guidance on best practices for Google Workspace and related Google services, including online help guides and training materials.

  • Email security configuration, including SPF, DKIM, DMARC, TLS encryption, attachment protection, account privacy, spoofing and authentication policies, spam, phishing, and malware policies.

  • Training and productivity tips for Google products, with a focus on Google Workspace, Google Chrome, Google Business Profile, Search Console, and Google Analytics (GA4).

  • Industry experience based on many years of working in this field and implementing innovative technologies to automate and streamline business and personal digital tools.

Support Options:

Should your technical needs exceed the scope of our free phone support, Online is Easy offers billable support options. These include:

  • Basic guidance for account configuration, management, and troubleshooting (up to 15 minutes free per month via phone call).

  • Screen sharing sessions for more complex troubleshooting, charged at our standard hourly rate (billed in 15-minute increments).

  • On-site visits for in-person assistance, subject to a travel fee and our standard hourly rate (billed in 15-minute increments).

What we cannot assist with:

  • In-depth troubleshooting requiring extensive diagnostics or code analysis.

  • Advanced technical planning, administration, or organisational security/cybersecurity.

  • Data recovery beyond basic restoration methods.

  • Legal or financial compliance-related advice regarding Google Workspace or other digital/cloud-based tools. You should seek professional, independent advice for financial and legal matters.

Important Note:

Online is Easy Pty Ltd (ABN: 51 733 831 143) is a separate entity from Google LLC. We are an Authorised Google Workspace Reseller and Google Cloud Partner, but we do not represent Google or act on their behalf. All intellectual property rights associated with Google Workspace products and services remain the exclusive property of Google LLC.

Disclaimer: This Fair Use Policy forms a part of our Terms & Conditions is subject to change at any time without prior notice and is at the full discretion of Online is Easy.

For Google's official legal and compliance policies regarding Google Workspace, please refer to Google Workspace Legal and Compliance and review the Google Workspace Terms of Service.